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International Journal of Innovation and Scientific Research
ISSN: 2351-8014
 
 
Monday 16 July 2018

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FACTOR ANALYSIS FOR PERSONAL SKIN CARE PRODUCT'S (PSC) PENDING ORDER ROOT CAUSE at PT. XYZ


Volume 12, Issue 2, December 2014, Pages 365–371

 FACTOR ANALYSIS FOR PERSONAL SKIN CARE PRODUCT'S (PSC) PENDING ORDER ROOT CAUSE at PT. XYZ

Priyudi Astrakusuma, Amzul Rifin, and Imam Teguh Saptono

Original language: English

Received 20 October 2014

Copyright © 2014 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract


This study was conducted to describe product's pending order problem of personal skin care products (PSC) in PT. XYZ, to analyze the factors that caused it and to determine the root cause of the problem. Finally, this research was conducted to produce alternative recommendations or solutions to overcome PSC product's pending order problem in PT. XYZ.
Factors that caused the problem of PSC product's pending order are obtained from exploration result or focus group discussion (FGD) of respondents that are selected by using purposive sampling. FGD was carried out with tools analysis such as fishbone diagrams with "6M" framework of thinking (consist of aspects of human resources, management / financial, equipment / machinery, procedures/ processes, environmental, and aspect of raw material) which are usually used to find the root cause of a problems in manufacturing industry. Moreover, these causative factors of product's pending order are used to create a perception questionnaire. Questionnaires in this conformation stage were filled out by respondents of product's pending order problem in PT. XYZ. Respondents were selected by using snowball sampling technique. The result of this survey of perception was processed by IBM SPSS statistical program version 20, with test of Kendall concordance (W), in order to confirm the result of FGD.
Hence, analytical result concludes that both FGD and questionnaire methods are complementary to each other. Both methods are equally share result that the product's pending order in PT. XYZ is caused by inaccuracy of sales forecasting or demand distributor (DD) forecasting. Relate to inaccuracy of sales forecasting or DD forecasting, research result proposes four recommendations for PT. XYZ as a solution. First recommendation is to improve marketing's key performance indicator (KPI) related with sales target in unit. Second recommendation is the use of combination of quantitative with qualitative sales or DD forecasting technique. Third recommendation is to increase strategic stock for each product for short time period. The last recommendation is DD forecasting should be received by SCM of PT. XYZ from its logistic provider (PT. ZZZ) after having coordination with marketing division of PT. XYZ

Author Keywords: fish bone, pending order, DD forecasting, sales forecasting, Kendall test.


How to Cite this Article


Priyudi Astrakusuma, Amzul Rifin, and Imam Teguh Saptono, “FACTOR ANALYSIS FOR PERSONAL SKIN CARE PRODUCT'S (PSC) PENDING ORDER ROOT CAUSE at PT. XYZ,” International Journal of Innovation and Scientific Research, vol. 12, no. 2, pp. 365–371, December 2014.