[ Optimisation des services généraux de la Banque Centrale du Congo: Apport du lean management (Étude menée en 2023) ]
Volume 83, Issue 2, March 2026, Pages 156–164
Roger Nzapakembi Kwando1 and Nzembula Nyota Ruth2
1 Diplômé d’Etudes Supérieures en Gestion des Entreprises et Organisation du Travail, Université de Kinshasa, RD Congo
2 Licenciée en Gestion des Entreprises et Organisation du Travail, Université de Kinshasa, RD Congo
Original language: French
Copyright © 2026 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The Central Bank of Congo, a pillar of the country’s economic and financial stability, faces specific challenges related to resource management, operational efficiency, and the fight against economic volatility. It faces growing challenges, particularly in terms of responsiveness and adaptation to financial crises, exchange rate fluctuations, and increased transparency and regulatory compliance requirements. It relies on internal departments to ensure the smooth running of its missions, including general services. We noted that, in the daily operations of these departments, administrative procedures are often lengthy and complex, leading to wasted time and suboptimal use of available resources. This situation compromises the bank’s responsiveness and efficiency in an environment where every minute counts, whether in responding to financial challenges or coordinating strategic missions. The adaptation of Lean Management (Value Stream Mapping, 5S, Kaizen, etc.), which involves eliminating waste and retaining only the steps that provide real added value, has proven particularly relevant.
Author Keywords: Lean Management, 5S, Kaizen, Central Bank, optimization.
Volume 83, Issue 2, March 2026, Pages 156–164
Roger Nzapakembi Kwando1 and Nzembula Nyota Ruth2
1 Diplômé d’Etudes Supérieures en Gestion des Entreprises et Organisation du Travail, Université de Kinshasa, RD Congo
2 Licenciée en Gestion des Entreprises et Organisation du Travail, Université de Kinshasa, RD Congo
Original language: French
Copyright © 2026 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The Central Bank of Congo, a pillar of the country’s economic and financial stability, faces specific challenges related to resource management, operational efficiency, and the fight against economic volatility. It faces growing challenges, particularly in terms of responsiveness and adaptation to financial crises, exchange rate fluctuations, and increased transparency and regulatory compliance requirements. It relies on internal departments to ensure the smooth running of its missions, including general services. We noted that, in the daily operations of these departments, administrative procedures are often lengthy and complex, leading to wasted time and suboptimal use of available resources. This situation compromises the bank’s responsiveness and efficiency in an environment where every minute counts, whether in responding to financial challenges or coordinating strategic missions. The adaptation of Lean Management (Value Stream Mapping, 5S, Kaizen, etc.), which involves eliminating waste and retaining only the steps that provide real added value, has proven particularly relevant.
Author Keywords: Lean Management, 5S, Kaizen, Central Bank, optimization.
Abstract: (french)
La Banque Centrale du Congo, pilier de la stabilité économique et financière du pays, fait face à des enjeux spécifiques liés à la gestion des ressources, à l’efficacité opérationnelle et à la lutte contre la volatilité économique. Elle est confrontée à des défis croissants, notamment en matière de réactivité et d’adaptation face à des crises financières, à des fluctuations des taux de change ou encore à des exigences accrues en termes de transparence et de conformité règlementaire. Elle s’appuie sur des services internes pour assurer le bon déroulement de ses missions. Parmi eux, les Services Généraux. Nous avons constaté que, dans le quotidien de ces services, les procédures administratives sont souvent longues et complexes, entrainant des pertes de temps, des gaspillages et, une utilisation sous-optimale des moyens disponibles. Cette situation compromet la réactivité et l’efficacité de la banque dans un environnement où chaque minute compte, que ce soit pour répondre aux enjeux financiers ou pour coordonner des missions stratégiques. L’adaptation du Lean Management (Value Stream Mapping, 5S, Kaizen, etc) qui consiste à éliminer les gaspillages et ne conserver que les étapes qui apportent une réelle valeur ajoutée. Une gestion au plus juste s’est avérée particulièrement pertinente.
Author Keywords: Lean Management, 5S, Kaizen, Banque Centrale, optimisation.
How to Cite this Article
Roger Nzapakembi Kwando and Nzembula Nyota Ruth, “Optimization of the general services of the Central Bank of the Congo: Contribution of lean management (Study conducted in 2023),” International Journal of Innovation and Scientific Research, vol. 83, no. 2, pp. 156–164, March 2026.
