This research work addresses the topic of the success of information systems (IS) as a multidimensional concept that requires evaluation based on four characteristics. These are the unit of analysis, the object of analysis, the timing of evaluation, and the type of IS evaluator. A literature review is presented, focusing on the various dimensions of IS success, whether tangible or intangible. These dimensions include IS quality, its usage, user satisfaction, customer satisfaction, organizational context, and performance.
The objective of this article lies in highlighting the interdependent characteristics and dimensions that must be considered to measure IS success. This will enable the selection of the most appropriate criteria based on the context and the research problem.
Show abstract
Full Text
